Customer Reviews for Gosch Ford Temecula, CA

Finding the right car at the right price, is often a challenge. Finding the right dealer to do business with, well that too can be as much of a challenge.

At Gosch Ford Temecula in Temecula, CA, customer satisfaction is our top priority. Our knowledgeable sales and service teams raise the customer care bar to the highest level. If you have never purchased or had your car serviced here at Gosch Ford, allow us the opportunity to earn your business.

8829 Review of Connie and Vicki Review of Connie Jolicoeur, Sales Rep., and Vicki via Internet We were very pleased with the reception and personal attention we received during our visit to Rancho Ford. Prior to test-driving the Ford Fusion-hybrid, my husband was leaning towards purchasing a competitor's vehicle. Connie Jolicoeur spent a good amount of time with us as we test drove the Ford Fusion-hybrid, answering questions and demonstrating the many techno-gadgets in the vehicle. Before making a final decision, we contacted the Internet Sales Department at Rancho Ford through our home office computer. Expecting a response within a day or two, we were surprised to receive a call from Vicki within about an hour. She discussed internet pricing, and informed us of additional attributes regarding the vehicle. The rest is history. We drove back to Rancho Ford to purchase the vehicle. The Fusion-hybrid is a terrific car, and we are grateful to the personable and knowledgeable Ford team members who assisted us through the process, right down to signing the final documentation. Review Of Rancho Ford Matt S -


8830 Review of Debi Service dept Review of DEBI REUTZEL Debi Reutzel, thank you for taking care of me. You are a true professional. When my car was not ready Debi approved me for a 2 day car rental at their expense. When I arrived at the Rental Car Agency I was greeted and my vehicle was ready to go thanks to Debi. Again Debi thank you for your service I really appreciate your help. -


9158 Rancho Ford Sheila . 5 stars If you are looking for great service and price, Rancho Ford in Temecula is the place to go. I recently purchased a Ford Focus to commute to San Diego and I LOVE IT! Billy and Chris were both very helpful in finding the exact car with the interior and exterior color I wanted. Chris even stayed later than his shift to go and pick it up and they BOTH stayed after closing to show us the features. This was the easiest purchase I have ever made on a new car! My husband and I went in on a Saturday to look at options and then I went back to pick out the features on Tuesday. I drove the car home on Wednesday night! The finance guy even gave us more options that we asked for on an extended warranty! That's almost unheard of! We also got the $2000 rebate and are totally happy! Thanks Billy, Chris and Rancho Ford for treating us like family. I would totally recommend anyone to purchase there and we also service our Ford Expedition there as well with great results! In a day where we definitely have options, I hope you choose this dealership. A friend just purchases a Mustang the same day and also had a great experience w/ Rancho Ford as well! -


8809 Review of Arnold This purchase was hands down THE BEST car buying experience we have had. Arnold and the staff in management and finance were kind, forthright, and expeditious. We hope to do business with them for years in the future--and recommend that you do the same! An A plus experience all the way! Thank you so much, Arnold!! Review Of Rancho Ford Lincoln Valerie J - Valerie


8811 Review of Terrance McDowell Terrance is and will always be the person we will go to for buying new and used vehicles. This was our 7th purchase from Terrance and we look forward to going to him for our 8th purchase for our sons vehicle. Terrance has always been helpful and gone out of his way to get the deal done. We have bought during good times and bad, good credit and bad credit, new and used and the quality has always been the same. Review Of Rancho Ford Lincoln tom m 2012 - Tom


8812 Review of , Billy and Donna Review of , Billy and Donna Holiday Manager To whom it may concern: working with this dealership from Billy Smith in sales and Donna Holiday manager was outstanding. We were treated like royalty I cannot rave enough about our experience there and we have gotten calls from them to see if all is well. I would go there again and again just to work with the them. I will highly recommend that dealership because of the people who served on us. We were in a crisis and they came through for us. It was wonderful experience for us!!!!!!!! They were courteous, knowledgeable,their word was gold. Their followup was outstanding!!!!! They just didn't sell us a car they became our friends we will be going back again!!!! Thank you Rancho Ford!!!!!!! Our Best Regards Peter and Lupita Saroff PS WE LOVE OUR FORD FUSION!!!!!!!!! - Lupita


8813 Review of Ken Olson I was very pleased with the service I received on my vehicle. It was done in a timely manner and I was treated in a very courteous manner. The work done was complete and the cost was even less than predicted. I would especially like to thank Ken Olson for his help with my problem and a very friendly attitude he conveyed. Review Of Rancho Ford Jim B -


8815 Review of ,Billy, Stewart Review of , Billy and Stewart Economos I recently purchased a Ford Escape from Rancho Ford in Temecula. From the moment I walked in and was greeted by manager Billy and Steve I felt welcome and at ease. Buying a car can be most unsettling but in this case it was far from that and I would recommend anyone to Rancho Ford that was even remotely in the market to buy a car. Also Stweart Economos, Finance Director, was exceptionally courteous, knowledgeable and swift in finalizing my transaction. I have purchased approximately 15 cars in my lifetime this was my most pleasant experience by far. Sincerely, D. Hardison Murrieta, CA P.S. Steve offered to come in on one of his off days just so I could look at the car again......that showed me a lot. Review Of Rancho Ford R D H -


8816 Review of Vincent We never felt pressured. Staff listened to our situation. Staff was friendly. Staff was attentive. Staff showed us many vehicles. Staff took the time to make our deal work. Staff worked tirelessly to get us the deal we wanted & could afford. We walked away knowing we had made the right purchase choice. Review Of Rancho Ford Marge H -


8817 Review of Adam Smith Review of Adam Smith , Everyone we dealt with at this dealership was courteous and treated us like we really mattered. We felt like each person was working for us, to get us the best deal. We never felt like we were being pressured into committing to a deal. The follow through has also been terrific. Adam has called and sent an email to make sure we are satisfied and everything is going well. We couldn't be more pleased. We did visit other dealerships and found them all to fall short of the customer service that Rancho Ford delivers. If/when we decide to purchase another vehicle, it will be our pleasure to deal with Adam. Review Of Rancho Ford Sarah -


8818 Review of Mike, Dana Review of Mike , Dana Clark This was the 3rd vehicle I had purchased from Rancho Ford. The entire team that assisted me with my recent purchase were all very friendly, knowledgeable and courteous. Never once throughout the process did I ever feel pressured. Two days later I went back with my sister who purchased a car from there as well and had another great experience. I would definitely recommend Rancho Ford for your next new or used car purchase! Review Of Rancho Ford John B -


8819 Review of Johnathan Johnathen is a very good sales man.He showed us alot of cars, that had great prices. Also he made sure we liked our choice of car, he never pressured us in buying a car.We took our time to choose our new car.He was very patient with us when we were debating on two cars. Review Of Rancho Ford Ray W -


8820 Review of Donna , Connie Review of Donna Holiday & Connie Jolicoeur I went to Rancho Ford looking for something to replace my leased car. My lease was over at the end of the month. Connie gave a friendly warm greeting and was such a great sales person, she made the whole experience enjoyable. I wanted a Ford Escape, but Connie listened to my needs and showed me a beautiful Mercury Mariner that I ended up taking home that night. I went to buy my car from Rancho Ford because they have been an awesome partner with the Susan G. Komen Race for the Cure event for years. I have personally worked with Donna and her team to make the event a success for both parties for the past four years. Everyone who helped us that night was amazing, so friendly and helpful. I am very happy to be part of the Rancho Ford Family. Thank you! Review Of Rancho Ford Anita S -


8821 Review of John Rancho, I had been to 8 or 9 different car dealerships and nothing to show for it. I happen to work close to Rancho Ford, so decided to check it out on my lunch break. From there I met Angel N and the rest is history. The guy is very professional and courteous. Everyone I dealt with was very friendly and were willing to work with me financial needs. What else can you ask for? I would easily recommend Rancho to my friends and family. Thanks John Review Of Rancho Ford Jerry E -


8822 Review of Billy and Derrick Review of Billy and Derrick My Sales Consultant, Derrick, was very friendly and helpful when I purchased my new car. I found the dealership to be very fair when negotiating a price. And I love my new Ford Edge! Derrick walked me through all the "gadgets and toys" it has, set up my Sync for me, and did everything he could to make me feel comfortable with it. I would recommend this dealership based on my experience there. Review Of Rancho Ford Mae F -


8823 Review of Craig, Vicki My experience was the most pleasant I've ever had. I had been talking with Vickie for some time via email. When the time came, Vickie set me up with Adam , who then had Craig hammer out the details. These guys and gals went above and beyond to locate the truck I wanted, then get it to the dealership for delivery. Review Of Rancho Ford Eric W -


8824 Review of Billy Review of Billy My husband and I visited the Rancho Ford Dealership in Temecula, CA. and were very impressed with the entire staff. We worked primarily with Bill Smith and he answered all of our questions regarding the Lincoln MKS which we purchased that same day. Bill was very open to all of our concerns and needs and actually sold us on buying a Lincoln, which was not originally on our list of cars to test drive. He was very helpful in all areas during our purchase and later went out of his way to make sure that I was comfortable with the operation of all of the options the car has to offer. We are now enjoying the comfortable and quiet ride of our new Lincoln and would definitely visit this dealership again and ask specifically for Bill to help us with our next purchase. Review Of Rancho Ford Lincoln Carrie B -


8825 Reivew of Arnold Review of Arnold I needed a vehicle and someone told me to call Arnold. I did and "wow" I glad I did. Called back right away and had a 2003 F150 XLT Truck available. We met up with Arnold for a test drive, and bought truck. In and out in a 1 1/2 hours. No high pressure to buy. Asked lots of questions, including getting a free "Car Fax" and all my questions, taken care of. With Adams help purchasing the truck,I was able to be a "cosigner" for my son who was the getting truck. A very positive experience from "TJ", finance department down to the lot person who got the truck washed for us. Thanks again "Rancho ford"! Will be back !!! Review Of Rancho Ford . Jim S -


8826 Rieview of Donna, Mike and Jason Review of Donna Holiday, Mike Jason Noble My F-150 purchase was a nearly flawless experience. I did my researched the internet, then sent in an inquiry. Donna Holiday responded right away and showed me to the right vehicle. I had an appointment scheduled, met with Andrew, who listened to my needs then showed me the trucks, put a deal together on paper. Andrew brought the manager Jason Noble , who worked with me on a payment I could afford. The vehicle was delivered to me in perfect condition and Andrew followed up with me afterwards to make sure I was happy after the sale. I would certainly recommend Rancho Ford to my friends and family. Review Of Rancho Ford Randy H -


8827 Review of Adam Smith Review of Adam Smith Awesome prices! Great location! Friendly staff! This dealership worked great with me and my budget. Adam Smith was a very knowledgeable salesman. I would recommend this dealership to all my friends and family. Thank you again Ford! I'm loving my new car!!! :) Review Of Rancho Ford Jennie M -


8828 Review for Terry Review of Terry McDowell I have been in the retail business for 30 years. Never have I ever had such a wonderful experience purchasing a vehicle. Usually purchasing a vehicle is infuriating and long. The experience I had was a pleasure. The main thing that I was impressed with was the salesman who I dealt with, Terry McDowell. His compassion, and hard work was so refreshing. It was obvious that me, the customer, and my satisfaction was the most important thing. He not only took pride in what he was selling but his knowledge of what he was selling was impressive. He listened to what I wanted and he made it happen. He not only found me the vehicle that I wanted but he got a customer for life. Respectfully, Lynn Review Of Rancho Ford Lynn S -


10753 Review TJ I went in not knowing what to expect, but T.J. Shirley was awesome in answering our questions and helping us. I will be purchasing 2 vehicles over the next 90 days and it is from Rancho where I will do business because of T.J.'s warm customer service. We will be there a lot the next few months and I look forward to doing business with you and your staff. Thanks, T. Barr -


15371 Review Sales Vince and Internet Vicki I have now purchased two vehicles from Rancho Ford; both purchase experiences were very pleasant and pressure-free. This time I was in an urgent situation since my 1995 Ford Ranger Pickup, with 486,000 miles, is dying. It is always in the shop getting one thing or another repaired; as a result, I have lost confidence in its reliability. Accordingly, I began looking for a replacement vehicle and spoke with Vicki when I called your dealership. I explained my situation, and what I was looking to do. Since I am an older worker, who lost his job at the height of the "Great Recession" and was unemployed for nearly two years, my credit rating was weak. However, Vicki had me prequalified in just a matter of minutes. Since my truck was in the shop that day, your dealership sent someone out to pick me up. When I arrived at the dealership, I was introduced to Vince, one of your salesmen. I told Vince what I wanted to do, and we looked at, and drove, several used, economical vehicles. Vince was very accommodating; absolutely no pressure tactics. I eventually decided on a very clean, low mileage, economical used vehicle that I will am using to commute from Temecula to my job in downtown Los Angeles. The combined gas savings and payment are no higher than the gas costs I was incurring in driving my truck to L.A. every day; and now I own a car that is less than two years old, has low mileage, provides better gas mileage, and doesn't require frequent repair shop visits. This was clearly a win-win deal for me. Thank you for your help in improving my commuting situation. I really appreciate it. Robert -


15373 Service Dept laina barraza reviewed 2 months ago Quality Excellent Appeal Excellent Service Excellent I purchased my vehicle from Rancho Ford two years ago, I have since only serviced my vehicle at Rancho Ford and have had excellent; quick, friendly and quality service. I recommend this dealership to many friends looking to buy vehicles. -


15375 Rancho Ford Body Shop Victoria Caton reviewed 4 months ago Quality Excellent I own a 2000 Mustang and i took it in to their body shop to clean the head lights. they did a very good job they look brand new! It they had reasonable pricing and the customer service was excellent! The manager of the body shop threw in a for knob to turn my headlight on because mine had a hairline crack and would come off. I loved it here anytime i need to get Body work done im comming here and you sould too!!! -


15377 Review Scott Jeff B reviewed 2 months ago Quality Excellent We just purchased two vehicles from Rancho Ford. We were greeted by a very friendly and personable sales man named Scott. He did a great job in getting us through the process and made our time there enjoyable. Buying a car is always a hassle but it helps when everyone is friendly and courteous. Highly recommend. -


15378 Review Sales Happy 350 owner by Happy 350 owner from Temecula, CA | February 4, 2013 I recently bought a new F-350 diesel. The salesman, Terry McDowel, was great, he worked with me on price, he even has a good sense of humor! He ordered the truck and it came 3 weeks early. When we went in to pick it up it was ready, filling out the paper work was easy. The truck is everything I wanted. I have had some work done at Rancho Ford on my '99 F-250 Powerstroke, including body repairs when it was rear-ended when almost new. All experiences have been great -


15380 Review Connie and Billy by Happyman from Temecula, Ca. | January 30, 2013 We had a great experience. Good personal service from Connie (our salesperson) and Billie (sales Mgr) They did what they said they would do and gave us a good price. Found the car we were looking for. -


15381 by Fusionman from murrieta ca |2 mths ago I came in to look at the Ford Fusion, Billy Smith helped me and he was excellent. I still decided we needed to wait to purchase but we will definetly come back to see Billy he was knowledgable and answered all my questions. I would definitely recommend Rancho Ford And Billy Smith to my friends and family - 15382 Wow! I loved the internet manager That I spoke to , Her name was Donna , She was so sweet and so honest with me on the phone and really funny.I felt like I had been friends with her forever. My husband and I came in and we bought a car , I would recomend This dealership to any one. It was the first time I had ever called a car dealership and was not lied to . And was treated like a customer should be treated. No pressure. The Manager Mike Cook was real nice also . we really had a good time!! I know the whole deal was 5 stars for us. -


15383 Rancho Review Collison Center I just had my car repaired at the Auto Mall Collision Center at Rancho Ford. I was amazed at the wonderful service I recieved. I had my car estimated at the insurance company and when I contacted Rancho Ford's Collision Center they took me the next day. Their staff was knowledgeable and very kind to me. I was told when my car would be completed and they not only met that date but kept me appraised of the stages my car was at. I would highly recommend Mark and his team. They know what customer service is all about. -


15384 Review Service I took my Lincoln into Rancho Ford for a 30,000 service. Debi Reutcel was my service coordinator and everything went great. She coordinated a rental for me, kept me apprised of the progress of the car and even stayed a few minutes late when I got hung up in traffic. I was very happy with the service I got. -


15691 Service Customer Hi Samantha, Thank you for all of your time and efforts today regarding the service issue with the alarm on my 2008 Lincoln MKX. Over the years we have had numerous services done on our Lincolns and Fords purchased at Rancho Ford. However, I cannot remember a time when the service has been so fast, thorough, and efficient. Sometimes we often don't thank or recognize people for a job 'well done', but I wanted to say Thank You and let you know how much your work today was appreciated! When I receive the service call survey from Lincoln, I'll make sure to let them know as well. Have a great rest of your week, keep smiling, and thanks again! -Ed -

15704 Rancho Ford Service In my humble opinion. Rancho Ford 26895 Ynez Rd Temecula, CA 92591 is a great place to do business. A few days ago I brought my 2004 Ford Expedition to have the starter repaired. Apparently, it was an issue with a short in the wiring harness causing the vehicle not to start. Rachel, a representative from Rancho Ford service center called and explained the process it was going to take to repair my vehicle. Rachel was very professional and kept me apprised of each step along the way. In the end, Rachel saved me considerable money.. and I truly believe Rancho Ford gave me a great deal with the work performed. A faulty wire was found and replaced. Also, the master mechanic who worked on my vehicle did me a huge favor by removing a faulty starter which was a after market product but still under warranty, originally purchased from Auto Zone. I was able to return the faulty starter to Auto Zone and trade it in for another one. I took the starter back to Rancho Ford and the master mechanic quickly installed it. Within less than 2 hrs. I was called by Rachel who told me my vehicle was ready. I paid for the services rendered and spoke to Rachel for a few minutes about how happy I was with her service. Rachel is certainly an asset to Rancho Ford. I highly recommend doing business with Rancho Ford, their customer service is second to none. Too, I will most likely purchase a vehicle from Rancho Ford if I am ever in the market for a new vehicle. Lastly, the porter, "Mo" was asked by Rachel to fetch my vehicle. Mo acted swiftly and went to get it. A few moments later, Mo returned with my vehicle. He was very friendly and spoke good of Rancho Ford and explained he has been employed there for 10 years. It is this type of customer servicewhich truly makes a viable business. It starts from the porter up! So then, thumbs up to Rancho Ford! -


18395 5.0 star rating 4/17/2013 I called Rancho Ford and was transferred to the customer care center. I was greated by a very cheerful voice, her name was Lauren. She was extremely helpful and was able to answer all my questions. I came in and purchased a Focus, that I love!!! I tell all my friends to go to Rancho Ford and you will be put in good hands. -


18396 5.0 star rating 4/14/2013 I have been going to Rancho Ford for years now and I have to tell you They have redone everything ! Its looks really pretty and has a fresh feel about it. The employees seem really happy with the changes going on. I called in and spoke to a lady in the Internet Dept and her name was Vicky she was really nice and really helpful she answerd all of my questions and then set a apt with a Manager for me . I came in the next day and met Bill Smith he was really nice and I felt no pressure he told me I could drive as many cars as I wanted My sales man Tj was awesome all smiles and laughing I really enjoyed him needless to say I left in a brand new Focus and I just love it the entire visit took about 2 hours . Thank you Rancho Ford for Great service I already have two friends that I'm pretty sure will be in to test drive a focus -


18397 5.0 star rating 6/12/2013 First can i say wow!!!! When i showed up i was expecting a nightmare, but when i met my salesperson he made it so easy for me to pick out the best truck for me as possible. On the test drive i asked to go by my house to show my family to get their opinion on the truck. The salesperson had no problem with it what so ever. When we got their he was playing with my kids and made the whole experience fun for all of us. Then when we got back. I thought that its was time to get serious and talk numbers. But the closer made it so simply and gave me such a great deal. The whole time i was laughing with everyone and having fun. I was surprise that i had so much fun there. And on top of it all they bought my food!!! I told them i saw the reviews before i came in and they told me that they have changed in the past few months. Their sales staff has change and everything else. Wow BEST car buying experience ever. I'm definitely gonna recommend all my friends and family to Rancho Ford. THANK YOU RANCHO FORD FOR THAT EXPERIENCE TO REMEMBER!!! -


18398 Kate H. Temecula, CA 4.0 star rating 6/20/2013 Very pleased with the service department. I took my husbands 2010 F-150 in for a regular service appointment. Ken, was beyond nice and helpful. Took extra time out to not only make sure I was taken care of but that all the issues with my husbands truck were as well. The service department was knowledgeable and efficient. They also took care of documenting and fixing the cracking leather on the drivers seat. Doug, the shuttle driver is BEYOND AMAZING. All in all great customer service, service department, and staff. I cant say much for the car buying experience part since we did not buy our truck here but service department is spot on! -


18348 June 2013 Bruce I recently bought a C-Max hybrid. The salesperson, Devin, was a great help in guiding me through the buying process. And, after the sale continued to provide excellent service - syncing my I-Phone and patiently answering dumb questions from a senior citizen. Overall, I would recommend Rancho Ford to my friends. And the C-Max hybrid, is a great car, fun to drive and getting about the same mileage as my 06 Prius. -


18349 April 2013 5.0 star rating 4/18/2013 I hate car dealerships, I hate the haggling and hassle. But when I called Rancho Ford and was transferred to the customer care center, I then realized I would never have to deal with all that again. I was greeted by cheerful young lady who helped me locate the perfect vehicle and gave me a special price (with no haggling). She then set a time aside for me to come in. When I arrived I was greeted by a wonderful sales lady named G, she walked and got the young lady who had my file, my quote and every convo we had in her hand. This made my visit hassle free. I purchased that day and left with a huge smile on my face :) Thank you Rancho Ford, I will send everyone your way! -


18350 5.0 star rating 4/19/2013 I have never been one to enjoy the car buying process. It seems that as soon as you start trying to buy a new car you are berated by salesman from every direction. When I got to Rancho Ford I was pleasantly surprised that no one was trying to hurry me or try to get me to buy that day. My salesman was very professional and helped me choose the car that most fit my needs. I love my new Focus. If you are in the market you should definitely go check this place out. -


18351 5.0 star rating 5/19/2013 I came here with my grandpa looking for a Ranger with him. We were a little speculated on coming to Rancho considering last time we were here in 2006 looking for an Excursion the experience wasn't very good at all. So we decided to stop by before we went to our preffered dealership. What a huge difference! They remodeled the whole dealership from last time I remembered and the staff were very informative, patient, and willing. We found a ranger that was a 2011 with only 6500 miles on it. We decided to test drive it and then go inside to look at numbers. To make a long story short my grandpa and I left with a payment we thought we wouldn't even get! They asked me if I could spread the word around on how Rancho Ford has changed and I told them I would reffer as many people as possible to this dealer. -


18352 5.0 star rating 6/6/2013 Worth the drive! Everyone was most helpful at Rancho Ford. It was apparent that they work as a team, which is impressive. They were knowledgeable about their product and pleasant to work with. I was well informed on how to use the features on my Flex and would recommend them as a dealership. They beat the prices of competitors, not mentioning any names (Fritz Ford) and paid attention to detail. -


18545 5.0 out of 5.0 Positive car-buying experience by Satisfied Customer from Temecula, CA | April 1, 2013 Rancho Ford made my car-buying experience the best it could possibly be. This was my first time buying a car on my own, and the situation was not ideal: my old car died and had to be replaced by the end of the week. I did my research online, first. Then I contacted the internet department, got a quote, and bought the car in one day. The price was fair, the people were courteous, and I was happy to support a business that has supported my children's schools. Shopped for a new car Does recommend this dealer Did make a purchase -


18546 5.0 out of 5.0 Heaven Sent by Mrs Palmer from Temecula , ca | February 22, 2013 My sales rep Terry was wonderful , he treated me like family , not just a sale , he was so trust worthy and a pleasure to work with !!!! God bless Terry thank you Sir for everything !!!! -


18547 5.0 out of 5.0 Wonderful Customer Service by Frances from Temecula, CA | May 30, 2013 It has always been a pleasure walking into Rancho Ford. I always receive Excellent Customer Service. And since they have remodeled their showroom floor, it just makes it that much more comfortable going in there. The staff is extremely polite and knowledgeable. They do everything to make your buying process so easy and painless. They will always be my #1 dealership of choice! -


18548 5.0 out of 5.0 Great quick experience by Anna from Murrieta CA | June 25, 2013 I was very happy with my recent car buying experience with the staff at Ford in Temecula, My sales associate was very personable and extremely nice. The other associates also made a point to make sure I was satisfied with everything. I would highly recommend buying a car here. Ask for Luis!! -


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